Learn | EXP Healthcare

Blog

You Should Know: Danielle Kimmey Torrez

EXPHealthcare CEO seeks to make a difference with ‘the biggest opportunity in health care’ As alternative health care payment models have grown in prevalence — a...

Learn More

White Papers

REDEFINING THE CULTURE OF PATIENT EXPERIENCE WITH DATA-DRIVEN INTELLIGENT TRAINING

THE CHALLENGE With the growing focus on value-based care and nancial reimbursement realities, healthcare organizations feel the pressure to equate patient...

View this White Papers

Case Studies

Lutheran Homes of South Carolina

LHSC created a workgroup to research training programs that create consistent and sustainable service quality and employee experiences. After reading the book...

View this Case Studies

Blog

Customer Experience Essentials – Using All Six Senses

Did you know that there is a 6th sense that is critical to achieving customer satisfaction and excellent relational service? In last week’s blog “Customer...

Learn More

Blog

Customer Experience Essentials – Utilizing the Five Senses

Equipped with five senses, man explores the universe and calls it science. – Edward Powell Hubble Disney World is a master at using the five senses. It...

Learn More

Blog

The Communication Resolution

What Experience are you committed to causing for others? You cannot not communicate. Everything you do tells THOSE IN YOUR LIFE how much you do or don’t care...

Learn More

Learning Center