Press Releases

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You Should Know: Danielle Kimmey Torrez

EXPHealthcare CEO seeks to make a difference with ‘the biggest opportunity in health care’ As alternative health care payment models have grown in prevalence — a...

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Press Releases

Patient experience training firm lands investment

A young company focused on improving patient satisfaction scores has landed seed funding from a local technology sector veteran. Two-year-old Experience Global...

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Press Releases

Advisor Spotlight: Danielle Torrez

Danielle, one of our awesome EC Advisors, is highly energized by investing in people, goal setting and achievement, brand strategy, online marketing initiatives,...

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White Papers

REDEFINING THE CULTURE OF PATIENT EXPERIENCE WITH DATA-DRIVEN INTELLIGENT TRAINING

THE CHALLENGE With the growing focus on value-based care and nancial reimbursement realities, healthcare organizations feel the pressure to equate patient...

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Case Studies

Lutheran Homes of South Carolina

LHSC created a workgroup to research training programs that create consistent and sustainable service quality and employee experiences. After reading the book...

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Blog

Customer Experience Essentials – Using All Six Senses

Did you know that there is a 6th sense that is critical to achieving customer satisfaction and excellent relational service? In last week’s blog “Customer...

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Learning Center