A young company focused on improving patient satisfaction scores has landed seed funding from a local technology sector veteran.
Two-year-old Experience Global combines a tech platform with in-person training of health system and facility employees. The company has been working at Florida-based Adventist Health System — where it has trained almost 3,500 people in 15 months — and a South Carolina retirement center, among others, focusing on rallying workers around company culture and values. A small bump in employee satisfaction on that front, CEO Danielle Torrez told the Post, generates a big increase in the patient satisfaction scores that are becoming a growing part of reimbursement criteria.
