The Return On An Investment In Culture
4.7%
Reduces Employee Turnover
12-15%
Increased CAHPS Scores
.93%
Improved Profitability
Solutions
Now more than ever, healthcare systems struggle to deliver positive patient experiences while improving quality, lowering costs and enhancing safety.
The balancing act between efficiency and empathy, respect and returns, requires humanizing the care experience across the continuum. By investing in personalized training, healthcare organizations restore trust, retain employees and drive quality outcomes.
ENGAGE
Leadership Facilitation
Collaborative culture discovery process to define custom training assessments
MEASURE
Experience Index
Real-time performance analytics, dashboards and reports to forecast HCAHPS scores
The Challenge
81%
Hospitals and healthcare organizations with strong patient experience models outperform their competition
70%
Hospitals rank patient experience and satisfaction as their #1 priority (or 54% of healthcare executives)
22%
Hospitals rank employee engagement and satisfaction as their #1 priority
…and yet, ONLY 26% of US hospitals have a strong patient
and employee experience model in place!
Our Clients
